Help

MumTalk support

We are a small team, and a real person reads every message.

Getting started

Who can use MumTalk?

Women aged 18 and older. Sign-up asks for your first name, date of birth, country and membership record number, and asks you to confirm that you are a woman aged 18 or older.

How does matching work?

Tap Join the queue, choose a topic, a country (or anywhere) and how you like to talk. MumTalk looks for a sister in that country first, then widens to anyone who is free. You both see a short card and choose Say hello or Not this time. If either of you passes, no one is told.

How do I talk?

Hold the big button, speak, and let go to send. Your clip waits for her if she is busy, so time zones don't matter. On a computer you can hold the space bar.

Fixing problems

My microphone does not work

• iPhone: open Settings, then MumTalk, and turn on Microphone.
• Android: open Settings, then Apps, MumTalk, Permissions, and allow Microphone.
• Computer: allow the microphone when your browser or computer asks, or in its privacy settings.

I can't hear voice clips

Check that your phone is not on silent and the volume is up, then tap the play button on the clip again.

I don't want to appear on the map

Go to Me and turn off Show me on the map. Even when it is on, you appear by region only, never at an exact place.

Safety tools

• Report a concern: open the menu (⋮) in any conversation. Choose a reason, such as “May not be an adult woman”. Reports are private and reviewed by a person.
• Block and leave: ends the conversation. She is not told, and you will never be paired again.
• Never share your address, phone number, money or photos with someone you met in the app. If anyone asks, please report it.
• MumTalk is not an emergency service. If you or someone else is in danger, call your local emergency number.

Read more in our child safety standards and community rules.

Your account

• Delete your account from the app or by email.
• Read how we handle your information in the privacy policy.